Why can I not find the rate on Marriott.com?

Sometimes the rate in an alert is not on Marriott.com when you look. Check each cause below.

1. The rate sold out after our last check

Hotels offer few rooms at the Explore rate. The rate can sell out after ExploreDrop checks it. Book soon after you get an alert.

2. You can book only one room per night

The MMP rate is limited to one room per night.

3. You are signed in to a different account

The rate shows only when you are signed in to the Marriott Bonvoy account that has Explore access. Sign in, and check that it is the correct account.

4. This account does not have Explore access

ExploreDrop does not give you the rate. Your own Bonvoy account must have MMP, MMF or MMA access. See how to check your access.

5. The dates do not match

Make sure the dates on Marriott.com are the same as the dates in your monitor.

For more causes, read why Marriott Explore rates disappear.

Still need help?

Email us and include:

  • the email address you signed up with
  • the hotel and the dates
  • a screenshot, if you have one
Email support@exploredrop.com

© 2026 Explore Drop, LLC

ExploreDrop is an independent service and is not affiliated with, endorsed by, or sponsored by Marriott International, Inc. It monitors publicly available rates. Marriott, Marriott Bonvoy, and related names are trademarks of Marriott International, Inc., used here for identification purposes only. Rates are refreshed on a periodic basis and may not reflect current availability or pricing. Always confirm on Marriott.com before booking.