Troubleshooting

Fixes for missing alerts and rate mismatches.

Why did I not get an alert?Check these causes in order: email not verified, alerts turned off, monitor paused, price above target, not checked yet, or spam.Why can I not find the rate on Marriott.com?You got an alert but Marriott does not show the rate. Common causes: it sold out, room limits, the wrong Bonvoy account or wrong dates.Why can I not see the Explore rate on Marriott.com?You need MMP, MMF or MMA access on your own Marriott Bonvoy account. ExploreDrop cannot give you access. Learn how to check.

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ExploreDrop is an independent service and is not affiliated with, endorsed by, or sponsored by Marriott International, Inc. It monitors publicly available rates. Marriott, Marriott Bonvoy, and related names are trademarks of Marriott International, Inc., used here for identification purposes only. Rates are refreshed on a periodic basis and may not reflect current availability or pricing. Always confirm on Marriott.com before booking.