Why did I not get an alert?
Most missing alerts have a simple cause. Check each item below in order.
1. Your email is not verified
You must verify your email. A banner shows in the app until you do. Click "Resend email" in the banner to get a new link.
2. Alert emails are off
Open the Account page and find Email preferences. Make sure the "Price alert emails" toggle is on.
If you clicked the unsubscribe link in an alert email, alerts are off. Turn the toggle on again.
3. The monitor is paused or expired
A paused monitor is in Inactive and is not checked. A fixed-date monitor stops after its check-in date. A flexible monitor stops after its whole date window.
4. The price is still above your target
If you set a target, you get an alert only when the price is at or below it. A price drop that stays above your target does not send an alert.
5. The hotel was not checked yet today
Each monitor is checked once a day at 1:00 AM in the local time of the hotel. Pro monitors are checked more often as check-in gets near.
The monitor card shows "checked Xh ago" or "Waiting for first check".
6. The email went to spam or promotions
Look in your spam and promotions folders. Add the ExploreDrop sender to your contacts.
Still need help?
Email us and include:
- the email address you signed up with
- the hotel and the dates
- a screenshot, if you have one